PROCESSING, SHIPPING, & RETURNS
PROCESSING TIME: Please allow 5-8 business days for your items to be made. These items are made to order.
SHIPPING: $8 FLAT RATE
All items are shipped via US Postal Service, UPS, or FedEx. Pieces Series reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below.
You will ALWAYS receive a tracking number
RETURN POLICY: ALL SALES ARE FINAL.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you OR You will be refunded minus the initial shipping cost.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse, as previously stated: ALL SALES ARE FINAL, THERE ARE NO REFUNDS OR EXCHANGES